Terms & Conditions
Clear, fair and transparent.
These terms explain how our website works, how orders are handled and what you can expect when shopping with IGM Sneakers.
Authentic Products
Every product is individually inspected before being listed. We do not knowingly sell counterfeit goods.
Secure Shopping
Every purchase is processed securely using trusted payment providers for your peace of mind.
Fair Terms
Our policies are designed to be clear, transparent and fair for both our customers and our business.
Authenticity Guarantee
Every product is individually inspected.
Authenticity is at the heart of everything we do. Every sneaker, piece of clothing and accessory is carefully inspected before being listed for sale.
No Counterfeit Products
We do not knowingly sell counterfeit goods. Every item undergoes a careful inspection before being made available for purchase.
Buy With Confidence
If you ever have concerns about the authenticity of a purchase, contact us and we'll investigate promptly and work with you to reach a fair resolution.
Shopping With Us
Everything you need to know.
From placing an order to receiving your purchase, we've designed our policies to be straightforward, transparent and fair.
Products
We sell authentic new and pre-owned footwear, clothing, accessories and merchandise. We make every effort to ensure product descriptions, photographs and pricing are accurate, and our product images form part of the product description.
Orders
Submitting an order does not guarantee acceptance. We may refuse or cancel orders where necessary, including pricing errors, suspected fraud or stock availability issues. If payment has already been taken, you'll receive a full refund.
Shipping & Returns
Dispatch times, delivery methods and return procedures are covered in our dedicated Shipping and Returns policies. Nothing in these Terms affects your statutory consumer rights.
Availability
Occasionally, products may become unavailable due to stock discrepancies or multiple simultaneous purchases. If this happens after an order is placed, we'll contact you as soon as possible and arrange a full refund if required.
Pricing & Payments
Simple pricing. Secure payments.
We believe buying authentic sneakers should be straightforward. Our pricing is transparent and every payment is handled securely.
PRICING
Transparent Pricing
All prices are displayed in Pounds Sterling (£) and include VAT where applicable.
While we always strive for accuracy, prices may occasionally change and genuine pricing errors can occur. If this happens after you've placed an order, we'll contact you immediately before processing your purchase.
PAYMENTS
Safe & Secure Checkout
Payments are securely processed through trusted providers including Stripe and PayPal.
- • Encrypted payment processing.
- • We never store your full payment card details.
- • Your payment information remains with the payment provider.
- • Orders are only confirmed once payment has been successfully authorised.
Additional Information
A few final details.
These final points explain ownership of our content, legal responsibilities and how we'll keep you informed if our Terms ever change.
Intellectual Property
All website content, including our photography, text, graphics and branding, belongs to IGM Sneakers unless otherwise stated. Brand names and trademarks remain the property of their respective owners and are used solely to identify the products we sell.
Legal Responsibilities
While we always aim to provide accurate information and excellent service, our liability is limited to the extent permitted by law. Nothing within these Terms excludes or limits any rights that cannot legally be excluded under the laws of England and Wales.
Updates to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this page together with the date it was last updated.
Questions about our Terms?
If anything in these Terms & Conditions isn't clear, please get in touch. We're always happy to explain how our policies work before you place an order.
Shop With Confidence
Authentic products. Fair policies.
Every purchase is backed by transparent terms, secure payments and our commitment to selling only authentic products.