Contact

Let's Talk.

Whether you have a question about an order, need advice on sizing, or simply want to get in touch, we're always happy to help.

Need some help?

Whether you're shopping with us for the first time or need help after placing an order, we're only a message away.

Email Us

Have a question about an order or product? We'd love to help.

sales@igmsneakers.com →

We normally reply within one business day.

Business Hours

Monday – Friday

9:00 AM – 5:00 PM

Emails received outside these hours will be answered as soon as possible on the next working day.

Returns

We operate a dedicated returns address to ensure your items are handled quickly and securely.

Please contact us before sending any item back so we can guide you through the returns process.

Returns

A dedicated returns address you can trust.

We operate a dedicated returns facility to ensure every return is handled safely and efficiently. If you need to return an item, simply contact us first and we'll guide you through the process.

Before sending anything back

Please contact us before returning any item. This allows us to provide the correct instructions and ensure your return is processed as quickly as possible.

Customer satisfaction is our priority

If something isn't quite right, we'll always do our best to put it right.

Returns Address

Returns by post only

IGM Sneakers

Unit 170183

Courier Point

13 Freeland Park

Wareham Road

Poole

Dorset

BH16 6FH

United Kingdom

Please contact us before sending any items back.

This location is not open to the public.

Please note: This is a dedicated returns facility and is not open to the public. Returns are accepted by post only.

Community

Join the IGM Sneakers Community

Follow us for the latest sneaker arrivals, behind-the-scenes content, exclusive offers and everything happening at IGM Sneakers.

Latest Drops

Instagram

New arrivals, behind the scenes, giveaways and everything happening at IGM Sneakers.

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Community

Facebook

Stay up to date with announcements, promotions and connect with fellow sneaker enthusiasts.

Join →

Videos

YouTube

Reviews, unboxings, sneaker content and everything we're building at IGM Sneakers.

Watch →

FAQs

Questions? We've got you covered.

Here are the answers to some of the questions we're asked most often.

Every pair we sell is carefully inspected before it is listed for sale. Every order also includes our Certificate of Authenticity, giving you complete confidence in every purchase.

Yes. We stock both brand new and pre-owned sneakers. Every listing clearly states the condition and includes detailed photographs so you know exactly what you're buying.

Orders are dispatched as quickly as possible during our business hours. Once your order has been shipped, you'll receive tracking information so you can follow its journey.

Yes. If you need to return an item, please contact us first and we'll guide you through the returns process.

The quickest way to reach us is by emailing sales@igmsneakers.com. We aim to reply within one business day.

Get In Touch

Still need some help?

Whether you have a question about sizing, an order, returns or you're searching for your next pair, we're always happy to help.

Email Us

sales@igmsneakers.com