Privacy
Your privacy matters.
We're committed to protecting your personal information and being transparent about how we collect, use and safeguard your data.
Your Data is Protected
We take appropriate technical and organisational measures to keep your personal information secure.
Secure Payments
Payments are processed securely through trusted providers. We never store your full payment card details.
You're in Control
You decide whether to receive marketing emails, and you can unsubscribe at any time with a single click.
Information We Collect
Only what we need.
We only collect information that's necessary to process your orders, manage your account and provide you with the best possible shopping experience.
Personal Details
Your name, email address and telephone number (where provided) so we can communicate with you about your account and orders.
Order Information
Billing and delivery addresses, order history and purchase details needed to fulfil your orders and provide customer support.
Your Account
Login information and account preferences to help you securely access and manage your IGM Sneakers account.
Communications
Messages, emails and customer support conversations you choose to send us so we can respond to your enquiries.
We collect as little as possible.
We only ask for the information needed to process your orders, provide customer support and keep your account secure. We don't collect unnecessary personal information.
How We Use Your Data
Only when it's needed.
We only use your information where it's necessary to provide our services, improve your experience and communicate with you.
Orders & Customer Support
We use your information to process orders, arrange delivery, manage your account and provide customer support whenever you need us.
Secure Payments
Payments are securely processed through trusted providers such as Stripe and PayPal. We never store your full payment card details.
Marketing Emails
If you choose to subscribe, we'll occasionally send updates about new arrivals, exclusive releases and promotions. You can unsubscribe at any time.
Cookies & Website Improvements
We use essential cookies to keep the website running smoothly and may use analytics to better understand how visitors use our site and improve the overall experience.
Data Sharing
We never sell your personal information.
Your information is only shared when it's necessary to process your order, provide our services or meet legal obligations.
Payment Providers
Trusted payment providers process your payments securely. We never have access to your full payment card details.
Delivery Partners
We share delivery information only with the courier responsible for getting your order safely to you.
Email Services
We use trusted email providers to send order confirmations, delivery updates and marketing emails where you've chosen to receive them.
Your privacy comes first.
We never sell your personal information to third parties. Where required by law, or where professional advisers are assisting us with legal or regulatory obligations, information may be shared only to the extent necessary.
Your Rights
You're always in control.
UK data protection law gives you important rights over your personal information. We're committed to helping you exercise those rights quickly and transparently.
Access Your Data
You can request a copy of the personal information we hold about you.
Correct Your Information
If any of your personal information is inaccurate or incomplete, you can ask us to update it.
Request Deletion
Where applicable, you can ask us to delete your personal information in accordance with UK data protection law.
Object to Processing
You have the right to object to certain types of data processing where permitted by law.
Manage Marketing
You can unsubscribe from marketing emails at any time using the link included in every email.
Questions about your data?
If you'd like to exercise any of your rights or simply have a question about how your personal information is handled, we're here to help. Contact us at sales@igmsneakers.com and we'll respond as quickly as possible.
Privacy Matters
Shop with complete confidence.
We're committed to protecting your personal information, keeping your data secure and being transparent about how it's used every step of the way.