Returns
Shop with confidence.
If something isn't quite right, we've kept our returns process simple, fair and transparent, giving you complete peace of mind with every purchase.
14 Day Returns
Return eligible items within 14 days of receiving your order for a refund.
Simple Process
Contact us before returning your item and we'll guide you through every step.
Fast Refunds
Once your return has been inspected, refunds are typically processed within 5 working days.
Returns Process
Returning an item is easy.
We've designed our returns process to be straightforward, transparent and hassle-free from start to finish.
Contact Us
Get in touch before sending your item back so we can provide the correct return instructions.
returns@igmsneakers.comReceive Instructions
We'll explain exactly where to send your return and answer any questions you may have.
Send Your Item
Package your item securely and return it using a tracked delivery service for peace of mind.
Inspection
Once received, we'll inspect your return to ensure it meets our return conditions.
Refund Processed
Approved refunds are typically processed within five working days to your original payment method.
Return Conditions
A few simple requirements.
To ensure every return is processed fairly, returned items should meet the conditions below.
New Items
Items sold as new must be returned unworn, unused and in their original packaging with all tags and accessories where applicable.
Pre-owned Items
Pre-owned products must be returned in the same condition they were received, without any additional wear or damage.
General Requirements
Items showing signs of misuse, alteration or excessive wear after delivery may not be eligible for a refund.
Refunds
Fast, fair and transparent.
Once we've received and inspected your return, we'll process your refund as quickly as possible.
REFUND PROCESSING
Within 5 Working Days
Approved refunds are typically processed within five working days of receiving and inspecting your returned item.
Refunds are always issued to your original payment method for your security.
GOOD TO KNOW
A few important details
- • Your payment provider may take a little longer to make the funds available after we've processed the refund.
- • Original shipping charges are only refunded where required by law or where an item is faulty or supplied in error.
- • We'll always keep you updated throughout the returns process.
We're Here to Help
Something not right?
We'll make it right.
Every order is carefully checked before it leaves us, but if something isn't as expected, we'll work with you to resolve it as quickly and fairly as possible.
Incorrect Item
If you've received the wrong item, let us know as soon as possible and we'll arrange the quickest solution.
Faulty Item
If you believe your item has a fault, contact us with photos and a brief description so we can investigate and help promptly.
Your Rights
Nothing in this policy affects your statutory rights under UK consumer protection law. We'll always work to resolve issues fairly and transparently.
Contact us first returns@igmsneakers.com
Before returning a faulty or incorrect item, please get in touch with us. We'll provide the correct instructions and do everything we can to resolve the issue quickly, keeping you informed throughout the process.
Shop With Confidence
Find the perfect pair.
Every purchase is backed by our fair and transparent returns policy, giving you complete confidence from checkout to your doorstep.